Hire & Frequently Asked Questions

Where are you based? 

We are based in North Norfolk between Fakenham and Holt. 

We operate our services within Norfolk and the surrounding areas.

Can I view items prior to hire?

We are a small business and do not have a showroom. However if there are specific items you would like to see please get in touch and we can make arrangements for you to view the items.

How long can I hire items for?

 

The hire period is usually 3 days (72 hours) depending on set up requirements. We will accommodate your wishes as best we can, although in busy periods this is not always possible.

Any extension to the hire period booked must be agreed prior to your event. Extensions to the hire period beyond 3 days (72 hours) will incur additional charges. 

Please refer to our full terms and conditions of hire prior to booking.

Do you offer a delivery service?

Yes we do! The minimum order for delivery is £100 (not including the cost of delivery and collection). Delivery and collection charges are based on mileage from our base to / from the required destination. Mileage is charged at 50p per mile.

Delivery and collection costs will be calculated as a round trip for both delivery and collection of any trips made by Samphire Vintage Props to and from the venue. We would be pleased to provide you with a quote for delivery upon request.

Do you offer a set up and styling service?

Hire of items can be on a dry hire basis for do it yourself styling, or we can set up the items for you. If you prefer us to set up and style please contact us for a quote.

Styling venue visits are a great way to meet to discuss your plans, prop and styling requirements. We would be delighted to meet you at your chosen venue to talk things through. There will be a charge of £20 per hour plus fuel costs for this service. 

How do I book?

 

Contact us by email or via the 'contact us' page in the first instance with details of your event or wedding date, chosen venue and list of items you would like to hire so we can check availability.

At the time of booking we will require your email address and a telephone number so we may contact you about your order. Once you are ready to book and have decided on your items, we will send you a booking form outlining your order together with terms and conditions of hire.

Upon booking the hirer will be asked for identification together with proof of address. See full terms and conditions for details.

Do I need to pay a damage deposit?

 

In addition to the hire costs, a damage deposit of 20% will be required prior to hire at the time of final payment.This will be refunded at the end of the hire period if all items are returned without damage and in satisfactory condition. At the point of booking we will provide details of the replacement costs of items with your invoice.

Any replacement or damage costs that may be incurred during the hire period will be deducted from the damage deposit at the end of hire. Where the cost of damage or replacement exceeds the damage deposit made, you will be invoiced for the additional costs. This payment must be received within 7 days.

Do I need to pay a booking deposit?

 

We require a non-refundable 25% booking deposit at the time of your order. No booking is secure until this deposit has been paid and a signed booking form has been returned to us. 

You must sign and agree to our terms and conditions at the time of your booking.

 

Full payment is required 21 days prior to your event. The payment due date will be clearly shown on your invoice. We will not deliver or provide items without receipt of full payment. Bookings made 21 days or less to the date of your event will require full payment at the time of booking. Payment is preferably by BACS.

Bespoke Stationery items must be paid in full upon order.

Cancellation charges

 

Please inform us as soon as possible if you have to cancel. However if cancellation is 7 days or less prior to the start of hire then you will be charged at 50% of the full rental cost.

For cancellations with more than 7 days notice prior to the start of the hire period, the initial 25% non refundable deposit will be retained and any remaining hire fee you have paid above this will be refunded in full. A refund cannot be given for bespoke stationery items.

No sub-hiring of items by the hirer is permissible. However, we are very happy to work with other suppliers if we have something that they are unable to supply.